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Chamber Honors April Outstanding Employee | People

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Chamber Honors April Outstanding Employee
People
Chamber Honors April Outstanding Employee

The Robins Regional Chamber’s Small Business of the Month Committee presented Jeff Ervin, Manager for Gottwals Books in Warner Robins, Byron, Macon and Perry, with the Outstanding Employee Award for the month of April 2011.  

“Jeff came on board with Gottwals Books during a period of transition and incredible growth,” said owner, Shane Gottwals.  “We were in great need, in order to keep the quality of service at Gottwals Books above industry standards, of someone who could mirror what our company is all about.  We needed someone to have a genuine heart and passion about this home-grown company that is well-known and well-revered in this area.”

 

Gottwals said that he and his wife Abbey couldn't be in all Gottwals Books locations at once so they needed someone to whom we could confidently “hand over the reins.”

“We were blessed above and beyond our prayers and hopes, said Shane.  “It took Jeff Ervin less than a week to become comfortable with all the comings and goings of a busy bookstore….and less than 5 minutes to show us incredible friendliness and commitment to our customers.”

Shane says that Ervin is a community servant, an ever-smiling face and someone after whom to model all future employee performance.

“Instead of having future hires sign a decorum or performance contract,” said Shane, “we should just have them sign on a dotted line that states, ‘I will be like Jeff!’  Solid employees are important, whatever the size of business. However, no one will convince me otherwise that excellent associates are of greatest importance in the small business environment.”

Shane says that Jeff Ervin decides the course of business for them and performs in a manner that makes them want to perform better.

“He isn't the owner, yet he gives Abbey and me motivation to excel, says Shane.  “He makes us stop accepting ‘the way things are’ and try to make them better.  Thank you for considering Jeff Ervin from Gottwals Books for this prestigious honor.”

To congratulate Jeff, call Gottwals Books at 478.225.1044.

 

Photos available at:  http://www.flickr.com/photos/robinsregional/sets/72157626685525883/

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